Terms of service

Welcome to Zella AU. By visiting or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

This website is operated by Zella AU. Throughout the site, “we”, “us”, and “our” refer to Zella AU.

By accessing or using this site, you agree to be bound by these Terms of Service and all applicable laws. We reserve the right to update or modify these terms at any time without prior notice.

2. Products and Availability

All products are described and photographed as accurately as possible. Slight variations in colour or texture may occur due to lighting or screen display differences. Product availability may change without notice.

3. Orders and Payments

All prices are listed in Australian Dollars (AUD) and include GST.

We accept Visa, Mastercard, Afterpay, and PayPal.

Zella AU reserves the right to cancel or refuse any order placed through the website, including cases involving pricing errors or suspected fraud.

4. Shipping and Delivery

Shipping times are estimates only and may vary due to postal delays or factors beyond our control. Zella AU is not liable for any delays once your order has been dispatched.

5. Returns and Exchanges

For hygiene reasons, we do not accept returns or exchanges for change of mind.

If your item arrives faulty or damaged, please contact us at info@zellaau.com and we will review your request in line with our Returns Policy.

6. Intellectual Property

All content on this website — including images, text, designs, logos, and graphics — remains the property of Zella AU and is protected by copyright laws. You may not reproduce, distribute, or use any materials without written permission.

7. Limitation of Liability

Zella AU will not be held liable for any loss or damage arising from use of this website or from products purchased, except where required by Australian Consumer Law.

8. Governing Law

These terms are governed by the laws of New South Wales, Australia.

Thank you for supporting refined, modest, and effortless style — and for being part of the Zella community.