Shipping policy

We aim to ensure every order is packed with care and shipped as quickly as possible. Once your order has been placed, you will receive an email confirmation followed by tracking details once it’s been dispatched.

Processing Time

Orders are typically processed within 1–3 business days. During busy periods or launches, processing times may be slightly longer.

Shipping Within Australia

All orders are shipped from Sydney, NSW.

Standard shipping generally takes 3–7 business days, while express delivery options are available at checkout for faster service. Delivery times may vary depending on your location and courier delays.

International Shipping

We currently ship to select international destinations. Shipping rates and delivery times will be calculated at checkout based on your region. Please note that international customers are responsible for any customs duties or taxes applied by their local authorities.

Tracking Your Order

Once dispatched, you’ll receive an email with your tracking number. Please allow up to 24 hours for tracking to update after receiving your dispatch notification.

Lost or Delayed Parcels

Zella AU is not responsible for delays caused by postal services or incorrect addresses entered at checkout. If your parcel is delayed or lost, we’ll do our best to assist you in locating it.

Shipping Address

Please ensure your shipping address is correct before placing your order. We are unable to make address changes once your order has been confirmed.

Thank you for shopping with Zella AU — your continued support allows us to bring you refined, modest, and effortless pieces.